Help Desk/CRM Solutions & Services


Professional Services

     Nexus has been the choice for help desk/CRM consulting for over 5 years. We will work with you to determine the best help desk application fit for your organization's needs (small, medium or large enterprises) and then work in close cooperation with your help desk/call center team to install, configure, customize and import client, trouble ticket, inventory, and other data from throughout your enterprise into your new application. Throughout every Nexus help desk installation, your project leader and administrators will receive valuable insight in the new app, along with 'over the shoulder' or formal classroom training.

Best Practices

     Nexus adheres to best-practices methodologies in relation to call center management.

Best Practices Deliverables include (but not limited to):

1.Strategic planning
2.Mission statements
3.Workflow diagramming
4.Environmental (technology) review and recommendations
5.Business process engineering and re-engineering
6.Total cost of ownership (TCO) analysis
7.Return on investment (ROI) analysis
8.Business process and technology integration.

Best Practices Sources and Qualifications include (but not limited to):

1.ITIL (Information Technology Infrastructure Library) Certification
(consisting of best practice standards and deliverables in):

     a. Training
     b. Certifications
     c. Software Tools
     d. Consulting
     e. Trade Associations

2.Help Desk Institute Member
3.Help Desk 2000
4.Over 30 years call center staff experience
5.Various call center software manufacturer's certifications

Training

Nexus works in partnership with your staff to gain insight into your training requirements.

Transfer of knowledge is a Nexus hallmark-we empower your key administrators with our expertise to take your call center application to the next level of functionality, while never compromising your established work flow and processes. Our solutions fit your processes, not the other way around.

Knowledge transfer is a continuous process throughout any services we render.

If you prefer, formal classroom training at your site is available with fully customizable curriculum to meet your staff's learning requirements and busy schedules.

Business Process/Work Flow

Nexus features Business process and workflow analysis deliverables including Mission Statements, Business Process Engineering (or re-engineering) and more. Custom projects are available.

Please contact your Nexus sales representative for more information on our Business Process services offers.