What Is ITIL?
Core Processes Of ITIL
Benefits Of ITIL
The ITIL (IT Infrastructure Library) consists of 6 sets of manuals:
Service Support; Service Delivery; Planning to Implement Service Management; ICT Infrastructure Management; Applications Management; The Business Perspective.
Although the UK Government created the ITIL, it is rapidly being adopted across the world as the standard for best practice in the provision of IT Service.
IT Service Management (ITSM) itself is generally divided into two main areas, Service Support and Service Delivery. Together, these two areas consist of 10 disciplines that are responsible for the provision and management of effective IT services. ?
Core Processes of ITIL |
|
Service Support |
Service Delivery |
Incident Management |
Service Level Management |
Problem Management |
Financial Management for IT Services |
Configuration Management |
Capacity Management |
Change Management |
IT Service Continuity Management |
Release Management |
Availability Management |
Let's face it; Information Technology is what drives businesses today. In today's world, profitability and shareholder loyalty are measured on 4 areas. These areas are high availability, dependability, security, and performance of IT services. This simple fact has made the area of IT management highly visible. This is also further complicated by the fact that many companies outsource technology for their core processes to third party vendors such as Network Operating and Data Centers. Because of the rapid changes in the nature of their business, the recent downturn in the economy, and pressure from competition, most companies simply do not have the time nor resources to apply process improvement to become better cost effective while still achieving the same or greater profits and output. In this age this is actually the time when processes are crucial.
By improving your business process around IT, your organization can begin to: