Let's face it; Information Technology is what drives businesses today. In today's world, profitability and shareholder loyalty are measured on 4 areas. These areas are high availability, dependability, security, and performance of IT services. This simple fact has made the area of IT management highly visible. This is also further complicated by the fact that many companies outsource technology for their core processes to third party vendors such as Network Operating and Data Centers. Because of the rapid changes in the nature of their business, the recent downturn in the economy, and pressure from competition, most companies simply do not have the time nor resources to apply process improvement to become better cost effective while still achieving the same or greater profits and output. In this age this is actually the time when processes are crucial.

By improving your business process around IT, your organization can begin to:

• Increase resources allocation and utilization

• Increase competitiveness

• Decrease / remove redundant work

• Improve on project deliverables and time

• Improve availability, reliability and security of mission critical IT services

• Justify the costs of product / service quality

• Integrate centralized processes

• Provide the ability to document and communicate roles and responsibilities in service positions.

• Learn from mistakes and previous experience

• Ability to provide better metrics and performance indicators.