Expand the functionality and productivity of your help desk with these popular add-ons:
Track your valuable asset-tagged company property from receipt to end-of-life with the Magic BarCode Add-On. Use the Magic database to store your asset information using industry leading bar code scanners and then track your asset-tagged inventory through the Magic inventory module.
So you’ve tagged and scanned that Pentium 3 with the nice 15” monitor on your desk and scanned . Do you know what build the OS is? Do you know the make and model of the video card? Nexus can help.
Using “auto-discovery” technology and practices, you can determine the key information you need to know about your IT hardware and software assets. Agent-based technology reports back to a central management console to give you: operating system, application, service pack/build, RAM, video card, sound card, hard disk, and much more information.
Keep track of your software licenses to assure compliance and the appropriate patches and any rogue applications to help keep your network secure.
Use this vital, timely information to plan budget and head counts.
Get the right technology to your staff members to increase productivity.
Integrate this inventory data to further assist your help desk in their daily duties and empower them with remote desktop control capabilities to correct problems on the fly and increase first-call resolutions at your call center to further reduce costs.
Have you ever estimated the costs of password management in your environment? Does your help desk fall into the norm with anywhere from 20-40 % of your calls falling into the password reset category? With Magic Service Desk and P-Synch, you dramatically reduce the frequency and high costs associated with this common help desk task
Now you can pool valuable company resources and information by bringing data into your Magic Service Desk environment from external sources using the Magic Interface Wizard. Easily import data from other sources into your Magic system while still maintaining your business process specific details such as required fields and business rules. No custom programming or scripting knowledge is required.
Client Interface Wizard: Manage client and personnel data
Asset Management Interface Wizard: Import asset information into Magic
Work Order Interface Wizard: Work order data and details.
Help Desk Interface Wizard: Import and export incident information.
Manage your business critical call center/service desk information from almost anywhere with Magic Wireless. In two days (training included) your analysts and even end-users can have the crucial information they need to ensure customer satisfaction on any Wireless Application Protocol (WAP) device, including cell-phones, pagers and PDA’s.