Your first line of defense, your steadfast call-center operators have taken the call and determined the problem requires on site attention. Instead of yet another piece in the paper trail slowing down your well-established procedures, automate your operation through work orders generated in your web based help desk application.
By tying the generation of an incident to a work order using simple logical business rules engines, you can trigger the assignment of work orders based on subject, and even notify multiple groups when work orders are assigned to them from a single incident. Fully integrated with the Incident and Asset Management modules, work orders give you the control that you need to keep call center efforts moving.
Nexus works with you to fully realize the potential of tracking your assets and keeping an accurate, updated inventory in your organization-while fully integrating that asset data into your daily workflow.
Get a soup-to-nuts solution from Nexus for all your asset management (IT and non-IT) needs: asset labels (polyester, metallic, removable, non-removable, etc), scanners, software, services and reporting.
Integrate bar-coding technology into a centralized application that helps you track assets from receipt through end-of-life using technology from leaders such as Symbol Technologies.
Are you getting the most out of your call center application?
Utilize proven technology and methodology to manage the operations of your facilities from the call center--track fuel consumption, light fixture repairs, leaky sinks, painting, and more!
Assign work orders to your Facilities staff just like you would to your IT staff and keep a segregated database of facilities assets. Report on the efficiency and productivity (time-spent) on facilities personnel, just like your help desk.