Monitoring/Troubleshooting Systems

Our portfolio consists of innovative solutions that allow IT professionals to identify, monitor, measure, report, audit, manage SLA’s, share, troubleshoot and resolve application and network performance problems whether as a troubleshooting engineer, senior manager, or a NOC analyst.  We deliver breakthrough technology solutions that focus on the intersection of the application, server, and the network for comprehensive real-time and historical monitoring, analysis, and reporting across the business enterprise.  We can provide solutions for the following:

  • Gigabit Ethernet (10/100/1000)
  • WAN
  • High speed (ATM)
  • Wireless
  • Forensic data collection
  • Remote office monitoring
  • Data center (NOC) monitoring

 

Additionally, we can supply everything you need to make your monitoring solution fit cleanly into your existing architecture with hardware accessories that increase the visibility and effectiveness of your current configuration, with:

  • Matrix switches
  • Splitters
  • Rack-mount kits
  • Taps
  • Topology specific pods and modules for portable WAN, gigabit and ATM
  • Cables
  • NICs (PCI & card bus and wireless)

 

Don’t forget that our team of engineers is always available to assist with installation, configuration, troubleshooting, knowledge transfer, and more!

Netflow-Centric Network Behavioral Analysis

We offer organizations a new way of looking at their IT infrastructure by analyzing network traffic to provide valuable information about the interactions of and dependencies between users, applications and systems.  Available solutions can provide critical performance and availability of business services by improving areas such as: application performance management, security and compliance, WAN management, CMDB discovery, and data center consolidation and migration.

Distributed Traffic Management with Probes with Terabyte Capture & Replay

Solutions include comprehensive network performance monitoring views – ranging from utilization statistics to all application traffic to packet details – to help you effectively monitor and troubleshoot the network services you deliver to your business. Key areas covered are:

  • Application and network monitoring
  • Network capacity planning
  • Network troubleshooting
  • Fault detection and prevention
  • Service level management
  • Unified performance management with replay capability

 

Application-Centric Monitoring

Most help desk calls regard application issues.  Troubleshooting application performance problems effectively in today's complex distributed application environments requires a complete picture of the problem and requires numerous analytical reports to help network administrators, WAN engineers, application developers and other IT stakeholders understand a distributed application's behavior and performance dependencies. We have tools that provide an application’s thread analysis.  This provides an easy way to understand the files or commands an application sends over the network in a single transaction, such as Java commands, SQL statements or HTTP commands. It also provides insight into the time and duration of a thread and the relationships between threads. Optional decode modules analyze specific database and middleware commands to isolate performance problems.

Supported Platforms include:

  • Databases: Microsoft SQL Server, Oracle, Sybase, Informix and IBM UDB (Version 8 and above). All databases require separate modules.
  • Middleware: IBM WebSphere MQ
  • Web-based applications: Web services using Java (RMI/IIOP) and Java scripts, SOAP, XML, HTTP, HTTPS, HTML, NNTP, JPEG/GIF files, SMTP and POP3.
  • Others: DCOM, SSL, NTLM, Microsoft Networking (SMB), Citrix (packet-level decodes), Generic SQL, Novell NCP, NFSv2 and RPC.

Server-and Application-Centric Monitoring

Our tools deliver the productivity and visibility that enterprises demand of their systems management solutions while providing the critical foundation needed for safely adopting and exploiting next-generation technologies, such as: VMware ESX Server, Microsoft SharePoint and Exchange Server 2007, BlackBerry Enterprise Server, Oracle Grid Computing, and Cisco or Nortel IP Telephony (VoIP) solutions.  Our solutions combine installation ease, heterogeneous support, flexibility, and major enterprise capabilities at a much higher ROI and extremely fast deployment as opposed to Tivoli, Unicenter, and Openview.

Active Directory

You now will know which changes are executed based on corporate policy, and you can validate the success or failure of planned changes and capture the difference between authorized and unauthorized change activity. Our products minimize the risks associated with changes to Active Directory by assuring that changes to the production AD environment are authorized, monitored, verified and audited through implementation.

Features Include:

  • Identifying managed and unmanaged changes by alerting in real time on unmanaged Active Directory changes, enhancing control over policy compliance.
  • Detecting high-profile changes across well-known privileged groups and producing detailed reports and alerts on changes across your environment.
  • Centrally recording and auditing Active Directory changes and helping you monitor your environment with out-of-the-box reporting templates.
  • Easy integration into your existing Active Directory change process and identifying where modifications occur outside of the process.